Plain and short
Privacy.
Overhead Door Company of Baltimore, Inc. collects only what it needs to answer you and do the work. This page says what that is, who sees it, and how to ask about your own record.
What we collect, and why
When you send a service request, a set of specs, an estimate request or a job application, we keep what you typed. This includes your name, phone number, email, the address or ZIP of the job, what you told us about it, and any files you attached. We use this to answer you, schedule the work, and prepare a quote. We keep a request as a business record for as long as we may need to refer back to the job.
When you chat with Bolt, our automated assistant, what you type is saved so our team can follow up. Bolt answers from our own material and connects you with a person at any point. Nobody listens in real time, and nothing you type is used to advertise to you.
Calls to 410-636-6300888-594-0830410-376-7304 ring our office. The number you see on this site may be a tracking number. It tells us which calls came from this website so we know what is working. The call-tracking service may set its own cookie to match a call to a visit.
Who sees it
Our own team sees it for the job you asked about. We never sell or rent what you give us. We do not share it with anyone outside the company except the services that run this website for us. These include hosting, the database, file storage for attachments, email delivery to our team, call tracking, and the bot check described below. Each of them handles your information only to do that one job.
When you send us a form, your name, phone number, email, ZIP code and message also go to the call-tracking service, so it can count the inquiries this website brings in alongside the calls. Files you attach do not.
The Google reviews on our home and About pages show each reviewer's photo, which your browser loads directly from Google.
The bot check
The forms and the chat use Cloudflare Turnstile to tell a person from an automated script. It runs quietly in the background and shows you nothing. What Cloudflare processes while it runs is described in Cloudflare's Turnstile Privacy Addendum.
Cookies
One small cookie remembers how you first found the site (a search, an ad, a link) for 90 days. This helps us tell which of those are worth paying for. The chat keeps your conversation in your browser only until you close the tab. Google Analytics counts visits and shows us which pages lead to a call or a form; it sets its own cookies and we send it no names, numbers or form contents. We do not use advertising cookies.
Your record
You can ask what we hold about you, ask us to correct it, or ask us to remove it. Call the office at 410-636-6300888-594-0830410-376-7304 or send a note through the contact page. A request we are still working on, or a record we must keep, stays until the job is closed.
Last updated November 2026.