The following is a series of often asked questions you may find helpful. If the answer to your question is not here, contact us or call our Service Department! 410-636-6306
Overhead Door Company of Baltimore has been family managed for over 52 years. This family atmosphere has allowed us to retain the most experienced sales, installation and service personnel. Many of our dedicated employees have been with us for over 30 years. This experience greatly benefits our customers through smoother installations and faster (therefore, less costly) service.
Sales & general business: 410-636-4308
Sure, please call 410-636-6300 and ask for commercial or residential sales. You may also submit an information request form from our website.
Check the Employment section of our website!
There are too many types and models of door operators to list them here. Please feel free to contact our service department at 410-636-6306 for further assistance.
Yes. Our service department carries an extensive selection of transmitters for garage door openers. If your transmitter is no longer supported by the original equipment manufacturer, we can usually provide an after-market alternative.
Sure. We can ship a new transmitter (or any other parts) to any address.
Our service trucks stock a large number of parts for all brands of equipment. It is quite possible that we will have the part you need without making a second trip; however, occasionally parts will need to be ordered to match various manufacturer specifications.
Residential service calls require a credit card number to secure the call. Payment after the service is provided may then be made by either cash, check, MasterCard, Visa, Discover, or American Express.
I know you give free estimates on new / replacement doors and openers. How about estimates on service?
Due to the fact that service and repair work involves a site inspection by a qualified field technician, we do charge a minimum service fee to diagnose equipment problems.
My automatic garage door opener is not working and I need to enter / exit the garage. What can I do?
There is generally a release cord hanging from the operator bar that when pulled will release the door from the opener, allowing you to operate the door manually.
I have a detached garage and my automatic garage door opener is not working. I need to enter / exit the garage. What can I do?
We recommend the installation of another point of entry or an emergency disconnect. Please call for assistance 410-636-6306.
My transmitter will open the door, but when I try to close the door it only goes about 6 inches and then reverses. What is wrong?
There are a few possible problems that might prevent your door from closing after you have opened it. Most commonly, the photo cells are out of alignment or there is an obstruction in the way of the photo cell safety beam.
Try replacing the batteries first. If this is not the problem, please call our service department at 410-636-6306.
Yes, we can. Our trucks carry many sizes of extension (parallel to the track) springs and may be able to fix the door in one visit; however, due to the large variety of torsion (parallel to the door) spring sizes, it is most likely that we will clamp the broken spring (making it functional again) and return on a separate visit with a new custom ordered replacement spring.
Although most operators do not have a reset button on them, it sometimes helps to unplug the unit, wait 60 seconds, and plug it back in (sometimes this will allow the internal computer chip to re-cycle itself).
Most newer operators can be programmed by pressing the “smart” or “learn” button on the back of the operator and then, within 30 seconds, pressing the transmitter button that you want to operate that door. If these instructions do not work or if you would like assistance, please call our service department at 410-636-6306.
New doors and motor operators are covered by a minimum one year warranty on material and workmanship. Several doors and operators have extended material warranties beyond the first year. Service and repair warranties are one year on parts and 30-days on labor.
The sooner the better. We can help you select which products are best for you and help you with the dimensions. 410-636-6300
R-value is a standardized measurement of thermal efficiency. The higher the R-value, the greater the garage door’s insulating properties. Overhead Door manufactures insulated garage doors for residential and commercial applications, with a broad range of R-values designed to meet your needs. Our Thermacore® doors offer the highest R-values up to 17.5.
Yes. A residential garage door requires a minimum of 4 1/2″ of headroom space. Your garage door system may need a low-headroom track system or a low-headroom-torsion rear-track system. For a garage door opener, you will need slightly more headroom (about 6 1/2″ minimum).
Yes, we have insulation kits available for installation on non-insulated garage doors.
Can you recommend someone for garage door repair services outside of Overhead Door Co. of Baltimore's territory?
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